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Privacy Policy

Last updated: 22 August 2025

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At The Step Up Project, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us.

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1. Information We Collect

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We may collect personal information when you:
 

  • Contact us via forms, email, or phone

  • Subscribe to our mailing list or updates

  • Register for or enquire about our services

  • Interact with us on social media
     

The types of information collected can include:
 

  • Name and contact details (e.g., email, phone number)

  • Information relevant to enquiries or service requests

  • Any other information you voluntarily provide
     

We may also collect non-identifiable information through website analytics tools (such as IP address, browser type, and site usage patterns).
 

2. How We Use Your Information


We use your personal information to:
 

  • Provide and improve our services

  • Respond to enquiries and communicate with you

  • Send relevant updates, resources, or promotional material (if you have opted in)

  • Meet legal, regulatory, or compliance obligations
     

We will never sell, rent, or trade your personal information to third parties.
 

3. How We Store and Protect Your Information


Your personal information is stored securely and protected from unauthorised access, loss, misuse, or disclosure. We use appropriate administrative, technical, and physical safeguards to protect your information.
 

If information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
 

4. Third Parties and Disclosure


We may disclose your personal information to:
 

  • Trusted third-party service providers (e.g., IT support, website hosting, email platforms) who assist us in running our services

  • Government agencies, regulators, or law enforcement where required by law
     

Where personal information is shared with third parties, we take reasonable steps to ensure it is protected and used only for the purpose it was provided.
 

5. Cookies and Website Analytics


Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and understand how visitors use the site. You can adjust your browser settings to refuse cookies, but this may limit some site functionality.
 

6. Accessing and Updating Your Information


You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or outdated, by contacting us using the details below.
 

7. Your Rights


Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
 

  • Access the personal information we hold about you

  • Request corrections to your information

  • Withdraw consent for direct marketing communications at any time
     

8. Contact Us


If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us:
 

The Step Up Project
Email: info@thestepupproject.com.au
Phone: 0426 508 656
 

We will respond to all enquiries and complaints promptly and work to resolve them in line with our obligations under the Privacy Act.

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